Overview With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Microsoft aspires to help our customers achieve their secure digital transformation, leveraging the power of Microsoft Cloud security solutions and support offerings. Microsoft approach to Security, Compliance and Identity (SCI) in a holistic way provides Microsoft with a unique opportunity to help customers to simplify their security environment with a platform approach.

Microsoft is hiring Security professionals that will drive customer cloud security adoption for the most important companies in the market.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications Technical Experience: The ideal candidate will have a breadth of knowledge across cloud security computing domains and expert level hands-on experience in Microsoft Security – SIEM & XDR, Endpoint Security, Cloud Security, and Identity – Expertise focus: • Microsoft Sentinel • Microsoft Defender o Defender for Endpoint (MDE) o Defender for Office (MDO) o Defender for Identity (MDI)

o Defender for Cloud (MDC)

o Defender for Cloud Apps (MDCA) • Cloud or Network Security • Enterprise-scale technical experience with cloud security, hybrid infrastructure security, and network security

Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following: • SIEM and Cloud Security Analytics • Security Operations Center (SOC) • Extended Detection and Response (XDR) Certification in one or more of the following technologies preferred: Microsoft Azure and Security architecture, Microsoft Security, CISSP, CCSP.

Required/Minimum Qualifications • Bachelor’s degree in computer science, Information Technology, or related field AND at least 5+ years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies • OR master’s degree in computer science, Information Technology, Engineering, or related field AND 5+ years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies • OR equivalent experience. • 5+ years of success in delivering complex technical security and compliance deployment projects, architecture, design, implementation, and/or support of highly distributed infrastructure and applications.

Responsibilities As part of Customer Success, we are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive customer transformation in our Security Solutions. You will own the customer engagements deliveries, including architecture design sessions, specific implementation project/pilots. You will be driving successful customer security outcomes enabled by your design and engagement with key customer teams. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions and building trusted advisor relationships with senior customer executives, Enterprise Architects, IT Management and Developers.

Architecture Design and Deployment • Lead and support on strategic customers. Leverages existing architecture approach or reference architecture to propose a security solution or achieve Microsoft's agreed commitments to the customer. • Help customers create their security plan and strategy to transform their security practices to a more modern and cloud-native approach, using Microsoft security solutions. • Proposes viable solutions based on specific MS security products. demonstrates complex concepts and proves the capability of those solutions through design collaboration sessions with the customers. • Applies technical knowledge of security architecture and solutions to meet business and information technology requirements and resolve identified technical constraints. • Supports customer projects as a subject matter expert in a specific Microsoft Security solution.

Understanding Customer Technical Environment • Gathers customer insights (e.g., feedback around technical preferences, environments, business needs) and leverages these insights and existing plans to map solutions with customer business outcomes. Identifies technical blockers to accelerate consumption and deployment. • Acts as the voice of the customer (VOC)/ by driving awareness of existing feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT). • Proactively supports customers in their Azure cloud adoption journey, helping them to define a Secure Architecture, implementing the necessary security and compliance controls. • Perform hands-on activities such as architectural design sessions, POCs supporting the customer in evaluating security solutions Microsoft Sentinel & Microsoft Defender among others.

Security - Practice IP Development • Supports research whitepapers and contributes to scoping surveys to assess Customer blockers and trends, provide feedback to PG/Eng. • Support Value based delivery (VBD) IP development and IP content lifecycle support. • Curate and produce high quality guidance for our internal and external communities and customers.

Trusted Advisor • Identifies and begins developing impactful relationships with customer and internal teams e.g. Product Group (PG), Engineering, Sales and CSU. • Respectfully challenges customers when going in the wrong direction and escalates appropriately. • Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers. • The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends.

Thought Leadership • Shares ideas, insights, and Security technical input • Actively looks for relevant communities to learn from and contribute to. • Participates in internal/external security community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

Microsoft signed the Armed Forces Covenant in June 2018. As Gold award winners of the Defence Employer Recognition Scheme, Microsoft is committed to advocating for military inclusion, growing and developing leaders in the community, addressing the concerns and needs of veterans, reservists, spouses, cadet force adult volunteers (CFAVs) and other members of the Armed Forces community