Operations Manager

As we grow, we’re looking for a sharp, mission-aligned Operations Manager to join our small and mighty team.

Role: 

This is a pivotal role designed to be the right hand to our Founder, Hatty,  to keep the Troopr engine running smoothly as we grow. You’ll be her go-to partner in managing day-to-day operations, aligning priorities, and coordinating activity across the team and wider network.This is a dynamic, fast-paced role for someone who thrives on structure, loves getting stuck into problem-solving, and enjoys wearing many hats. You’ll be the operational glue, helping us stay on track, scale efficiently, and deliver exceptional experiences to our community and partners.The role is also to be the ‘right hand person’ to the founder, assessing and managing priorities and coordinating activity across the small and growing team. Relationships with key stakeholders are of primary importance.

You’ll be a connector, a doer, and a calm, clear communicator who thrives in a fast-moving startup environment. This is an ideal role for someone who wants to play a central part in a meaningful mission, with real autonomy and opportunity to grow.

Key Responsibilities

• Founder Support & Strategic Ops:
  • Serve as a trusted partner to the founder, helping assess and manage priorities.
  • Act as a sounding board and thought partner, keeping the wheels turning across people, processes, and projects.
  • Anticipate needs and proactively solve problems to free up the founder’s time and headspace.
•  Team & Project Coordination:
  
  • Drive operational rhythm – standups, check-ins, team updates, and workflows.
  • Ensure clear comms, aligned timelines, and smooth collaboration across a growing team (core + freelance).
  • Track progress on key projects and OKRs, helping keep everyone focused and accountable.
•  Systems & Process Improvement:
  
  • Own and optimise internal tools (HubSpot, Notion etc.) to keep operations humming.
  • Identify bottlenecks and help implement smarter, more scalable ways of working.
•  General Ops & Admin:
  
  • Support with hiring, onboarding, and contractor management.
  • Help manage diaries, inboxes, and logistics where needed.
  • Keep us organised and focused across the board.

What you'll need to succeed

We’re looking for someone who is:

• Exceptionally organised – a proactive operator with a sharp eye for detail and a drive to keep things moving smoothly.
• A clear communicator and team player – someone who builds trust quickly, keeps everyone aligned, and thrives on collaboration.
• A self-starter – comfortable with ambiguity, quick to find solutions, and always thinking ahead.
• Strong relationship-building skills – emotionally intelligent, people-savvy, and able to manage stakeholders with empathy and confidence.
• Mission-driven – genuinely passionate about supporting the Armed Forces community, with a deep respect for the lived experiences of our members.
• Versatile and adaptable – comfortable wearing many hats and managing competing priorities in a fast-moving environment.
• Results-oriented – able to identify and solve problems, keeping projects on track and ensuring delivery to the highest standard.
• Outstanding project and people management skills – capable of coordinating multiple workstreams, providing effective communication, and advising others as needed.
• Sense of ownership – takes responsibility for own performance, acts on issues that impact results, and keeps commitments.
• Skilled in prioritisation – adept at managing a diverse range of tasks and adjusting priorities to stay focused on the most critical work.

What We Offer

• A meaningful mission with real impact.
• A close-knit and supportive team culture.
• Autonomy, flexibility, and space to grow.
• Competitive salary based on experience + Potential Profit Share options.
• Hybrid working environment.

How to Apply

Click the 'send message' button and attach your CV and a short note on why this role excites you. We’ll be reviewing applications on a rolling basis.

Troopr is the go-to marketplace for the Armed Forces community, connecting veterans, serving personnel, reservists, and their families with forces-friendly organisations offering opportunities across employment, housing, health and wellbeing, finance, and community.

Troopr was developed with a simple mission, to bridge the gap between the Armed Forces community and the invaluable support readily available to them.

Our solution is to simplify the complex landscape of opportunities and make it easy for the Armed Forces community to navigate and access the support and opportunities available to them. Our directory of 'Forces-Friendly' organisations and searchable marketplace of opportunities ensure that what you're looking for is just a few clicks away.