About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description

Shared Services in Manchester are looking for a Area Support Analyst [HR Admin & Org Change] to join the Team!

The HR Administration team currently consists of 5 experienced Shared Service administrators who process a large number of requests within agreed SLA timescales. This is an exciting opportunity to joining the team as an area support analyst, covering Occupational Health, referencing, Visas, In Cab Safety System fob and charitable giving.

About the role (External)

What could set you apart when applying?

• Showcase a confident ability and experience with data on Excel.
• Strong communication skills across all levels of Network Rail
• Proactive working approach
• Confidence - this is an opportunity to make the role you own and put your stamp on this ASA position!
• Customer service focused.
• Ability to adapt and manage different priorities
• Full or Part membership of the relevant professional body
• Occupational knowledge of subject areas
• Educated to degree level or equivalent.
• Experience of managing improvement projects and processing high volume activity
• ORACLE eBusiness Suite experience

The ideal candidate will have:

• Demonstrable experience of managing improvement projects and processing high volume activity
• Exceptional customer focus/engagement/stakeholder management skills
• Proven influencing, networking and stakeholder management skills at senior management level.
• Experience managing, leading and motivating large multi-disciplined teams
• Proven analytical skills
• Experience of delivering continuous improvement programmes
• Demonstrable experience in leading service, process and system improvements.
• Experience working at a similar level within a multi-faceted organisation
• Excellent communication skills

The role of Area Support Analyst within HR Admin & Org Change

• You will be required to manage the teams KPIs with a heavy focus on Microsoft Excel.
• You will be expected to act as the departmental subject matter expert for all operational escalations , upskill and continually develop the team to drive knowledge and performance .
• You will work with the service team to review performance, feedback to the team and where necessary escalate concerns to the team manager .
• You must be able to build knowledge and understanding of the operation you work within quickly and effectively.
• Document processes covering multiple workstreams including, but not limited to Occupational Health, referencing, Visas, ICSS fobs .
• Responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.
• Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team.
• Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.
• Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
• Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control.
• Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements.
• You will be attending various meetings and will be expected to confidently communicate effectively at all levels to manage customer expectations.
• Support the Network Rail better day everyday initiative by overseeing the adoption of focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation.

Please see the job description attached for more information.

We offer excellent benefits, including:

🌞 Generous annual leave (28 days plus bank holidays), with the option to buy/sell days.

Pension schemes.

🌍 Flexible/hybrid working arrangements.

🚂 75% subsidy on rail and underground season tickets.

🚂 Up to 75% off leisure travel for you and your family (subject to terms and conditions).

🎟 Interest-free travel loan for train and car park season tickets.

🎁 Discounts at stations with your Network Rail pass.

🕊 Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

🧸 Generous maternity and adoption leave to support our employees during significant life moments.

How to apply (External)

Salary: Band 5 - £26,000.00

Contract: 12 month Fixed Term Contract (full time)

Closing date: Friday 18th April. - Late applications will not be accepted.

You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us while maintaining a healthy work-life balance.

We're also a Disability Confident Leader employer, and we'll try our best to adapt the process and offer reasonable alternatives to help support people with disabilities to access, apply, and interview for roles.

To submit your application, click apply now. For tips to help you prepare and apply click here

Network Rail operates, maintains and develops Britain's railway infrastructure managing 20,000 miles of track, 30,000 bridges, tunnels and viaducts and thousands of signals, level crossings and stations.