Credit Controller

Job Description

Organisation: Leicestershire County Council

Work Location: Loxley House ,Nottingham, NG2 3NG

Worker Category: Hybrid working

Salary: £27,717 - £30,066 Per annum (pro rata for part time) (Increase over 4 year period)

Working Hours: 37 Hours per week - (Monday - Thursday 9am-5pm, Friday 9am-4.30pm - 1 Saturday a month - 9am-1pm

Contract Type: Permanent

Closing Date: 22nd April 2025

Interview Date(s): TBC

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same

EMSS are looking for x1 Full time Credit Controller to join their expanding busy team

EMSS are going through an exciting period of growth and have a new Credit Controller opportunity available within our team.
The role would suit candidates with consumer collections experience who are wanting to manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key.

About the Role

You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team, you'll be taking on a varied credit control position that isn't just about chasing debts but also getting involved in resolving disputes. You'll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won't be asked to reach unachievable targets, we want you to be able to support our customers in the best way.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

• Full end to end ownership of Adult Social Care customer portfolio with specific KPI and collection targets met.
• Ensure collections are prioritised to minimise non collection risk.
• Work in line with benchmarked best practice, Service User needs and Finance strategy
• Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
• Identify non collectable debt and collate write off schedule for processing
• Identify debt required for escalating to legal action and or external debt recovery
• Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Suzanne Velasquez - ASC Collections Manager

Telephone: 0116 305 4468

Email: suzanne.velasquez@emss.org.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

This is LCC's job of the week (LCCJOTW).

About Us

About Leicestershire County Council

Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us

Leicestershire County Council provides public services including education, social services, highways, waste disposal, libraries, registration, planning and trading standards across Leicestershire.