Technical Services Manager (093jc) – Twyford, Berkshire

Technical Services Manager (093jc) – Twyford, Berkshire – up to £45k + Benefits

My client is an innovative IT services organisation, which is 100% dedicated to Networking, Server, storage and Workplace Technologies are now seeking to recruit a Technical Services Manager to join their team in their HQ

Your main responsibilities will include:

The role is responsible for achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company and will undertake the following key tasks:

·         Use technical knowledge to manage support calls and support bid management.

·         Allocation and dispatch of stock.

·         Monitoring and updating external customer systems.

·         Managing returns and updating Proof of Delivery (POD) information on companies’ incident management system (service now).

·         Triage of returned parts.

·         Maintain tools and test equipment within the department. 

·         To perform tests and diagnostics on a range of network and IT equipment.

·         To develop and put in place training plans, conducting any appraisals in a timely manner. 

·         Engagement in projects requiring specific stock management, warranty and returns via the RMA process.

·         Team Management

To be eligible for this role you will need the following skills and experience:

·         Analysing information and evaluating results to choose the best solution to solve problems. 

·         Good interpersonal and communication skills, both written and verbal. 

·         Excellent IT literacy and ability to use Microsoft Office products and other internal systems.

·         Ability to prioritise a busy workload.

·         Ability to meet deadlines and maintain high standards even when under pressure

·         Experience in a similar role would also be of benefit.

The ideal candidate would be someone who has a technical stores/repairs background and who is looking to join a company that has clear progression plan in place, as they foresee this individual stepping up into a more senior role within a couple of years.

They are also looking for someone who is able to look at their current department and team and try and find ways to improve the day to day operation and reporting within the department as they company has expanded significantly over the last few years and they are seeking understand this team and how it plays a key part in the company as a whole.

In return they are offering a good starting salary circa £40-45k level, company pension scheme where they will contribute 4%, life Assurance, 25-day holiday allowance, plus bank holidays, paid charity day as well as a number of other benefits.

Please note: Abbreviated Job Description. To read in full please click on the link below. 

RECRUITING EX FORCES PERSONNEL

At Ex-Mil Recruitment we are confident that we can find you the right person for your role. We only register candidates that we would employ ourselves and you can rely on us to carefully vet each and every applicant to ensure that they are right for you. All our candidates possess the unique mix of skills which come from time spent in the armed forces and we take great care in personally matching the right person to your vacancy.

Our Full Recruitment Service makes hiring simple. We will help you develop your job description and arrange interviews with only the best qualified candidates. With our help recruitment can be easy, efficient and effective. We go above and beyond the average recruitment company to source the right people for the role and your company. We are specialists in relationship building and our extensive expertise allows us to not just help you recruit but actually actively help decrease staff turnover with proven results.

Whether you are looking for one new employee or over a great number for a new project our dedicated team of recruitment consultants will find you the right people for your role.

If you would like to discuss what we can do for you please just give us a call on 0333 202 6500 or email us at info@ex-mil.co.uk.