After Sales Manager (089lw) – Engineering –Ireland

After Sales Manager (089lw) – Engineering –Ireland – 50,000.00 – 55,000.00Euro

Our client, who deliver a comprehensive selection of products and practical solutions in the landscaping, ground maintenance, fleet management, agriculture and farming, across the UK and Ireland, have an exciting opportunity for an Aftersales Manager.  In Ireland, they distribute grounds machinery/maintenance and irrigation solutions.

Key Responsibilities

To maintain a high degree of customer service across the aftersales operations - ensuring that ownership of customer problems

Primary contact for all servicing enquiries; booking technician visits to sites or arranging for collection of machinery back to site for technical support. 

Primary contact for all parts enquiries, assisting customers with parts identification and processing parts orders.

Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.

Develop future retail parts & service strategy, growth and service levels

Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.

Run parts promotion and local roll out of parts marketing programs and initiatives.

Responsibility for driving our client to achieve “GOLD” standards on the KPI Scorecard’s

Manage and monitor pricing policies on parts and service and competitiveness in the market. Understanding market needs and drivers and responding with initiatives or programmes where necessary

Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy

Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion

Follow up on product installations from aftersales perspective

To plan and conduct regular visits to customers to promote parts and service

Actively push and promote service contracts to customers within the territory

To attend product and technical training events related to technical service and personal development training, as required

Key holder responsibility for site security

Adhere to policy and procedures

RECRUITING EX FORCES PERSONNEL

At Ex-Mil Recruitment we are confident that we can find you the right person for your role. We only register candidates that we would employ ourselves and you can rely on us to carefully vet each and every applicant to ensure that they are right for you. All our candidates possess the unique mix of skills which come from time spent in the armed forces and we take great care in personally matching the right person to your vacancy.

Our Full Recruitment Service makes hiring simple. We will help you develop your job description and arrange interviews with only the best qualified candidates. With our help recruitment can be easy, efficient and effective. We go above and beyond the average recruitment company to source the right people for the role and your company. We are specialists in relationship building and our extensive expertise allows us to not just help you recruit but actually actively help decrease staff turnover with proven results.

Whether you are looking for one new employee or over a great number for a new project our dedicated team of recruitment consultants will find you the right people for your role.

If you would like to discuss what we can do for you please just give us a call on 0333 202 6500 or email us at info@ex-mil.co.uk.