Technical Support & Training Manager (088lw)

Technical Support & Training Manager (088lw) – Landscaping/Agriculture – Cambridge - £40,000 - £45,000.00

Our client, who deliver a comprehensive selection of products and practical solutions in the landscaping, ground maintenance, fleet management, agriculture and farming, across the UK and Ireland, are seeking a Technical Support & Training Manager in the Operations division. The role will be based in Cambridgeshire, with some travel to customer sites.

Key Responsibilities

Deliver technical product support and training support for our client’s network of dealers, service centres and end user customers.

Focus on the enhancement of systems and methods of all UK dealers and service providers to reach and maintain certain standards set and monitored by the distributor.

To work across all UK divisions to create and monitor a dealer standard and performance indicator that covers all business distribution.

Management responsibility to oversee the warranty, field-based service teams and technical support training, coordinating workloads according to demand and resource available

Liaising with OEM’s that import to our client on all technical product issues and developments and departing such information as is necessary to internal and external sales teams, field service team and workshops

Adhere to all policy and procedures and agreed business strategies, ensuring all company policy & procedures are followed (SLA, Warranty Policy, Health and Safety policy etc.)

Responsible for warranty and registration, warranty training to dealers and internal staff.

Ensuring the smooth running of the warranty system including updates and future developments within the system

To work with dealers and service centres on warranty queries and technical claims

Work with the Parts Department to provide details of spare parts requirement for service bulletins

To work with dealers and end users supporting and organising training events with the support of the Technical Training Specialist and Technical Product Specialist and on-line learning tools

Developing and evolving training department to both for end users and internally.

Responsibility for service marketing campaigns liaising with the Marketing Manager and PR agency.

Responsible for liaison with OEM’s and their nominated insurance companies on all reported product related accidents or oil spillage

Represent our client at the Agricultural Engineers Association (AEA) meetings

Responsible for product integrity and current legislation requirements

Attend training events related to technical support, ensuring ongoing training throughout our client in UK and the dealer network on a continual basis.

Liaise with the Operations Manager to prepare, action plans and monitor departmental budgets for your areas of responsibility

Monitoring fixed and variable costs and related budgets for your area of responsibility

RECRUITING EX FORCES PERSONNEL

At Ex-Mil Recruitment we are confident that we can find you the right person for your role. We only register candidates that we would employ ourselves and you can rely on us to carefully vet each and every applicant to ensure that they are right for you. All our candidates possess the unique mix of skills which come from time spent in the armed forces and we take great care in personally matching the right person to your vacancy.

Our Full Recruitment Service makes hiring simple. We will help you develop your job description and arrange interviews with only the best qualified candidates. With our help recruitment can be easy, efficient and effective. We go above and beyond the average recruitment company to source the right people for the role and your company. We are specialists in relationship building and our extensive expertise allows us to not just help you recruit but actually actively help decrease staff turnover with proven results.

Whether you are looking for one new employee or over a great number for a new project our dedicated team of recruitment consultants will find you the right people for your role.

If you would like to discuss what we can do for you please just give us a call on 0333 202 6500 or email us at info@ex-mil.co.uk.