This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant's Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Key Responsibilities:

• To Act as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

• Provide remote desktop support to users, resolving technical issues promptly and effectively.

• Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS

• Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.

• Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.

• Guide users with step-by-step instructions on installing applications.

• Document and record incidents, service requests and their resolutions in the internal ticketing system.

• Direct unresolved issues to the next level of support personnel

• Help create technical documentation and manuals (KA) for known issues.

• Image and deploy Laptops/ Desktops/Tablets to end users.

• Asset Management (stock level check, tracking, receiving, preparing and shipment of assets

• To provide VIP support as required, includes expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

• Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.

• Administer IT service management processes to maintain standards of service delivery.

• Perform daily Routine checks on UPS and monitor and other network equipment's in server room and monitor their performance

• Mapped and configured network printers and other peripheral devices as needed

• Responsible for overall enterprise-wide performance, effectiveness and efficiency of end users computing devices.

Essential Skills:

• Strong Knowledge in Hardware, software troubleshooting and repair like Workstations, Corporate and Industrial printer and other hardware's.

• Knowledge on Operating systems (Installations and Configuration as per company standard policy)

• Strong knowledge on Remote Desktop support Tools.

• Strong knowledge on developing technical support documentation and user's guides

• Strong Knowledge on software deployment/management and support Apple/Windows OS based devices

• Good knowledge on O365 configuration and profile creation

• Good Knowledge on applications / Tool like SCCM and Intune

• Knowledge on MS team User setup and Configuration and MS Teams calling is an added advantage.

• Fair knowledge on Network setup such as LAN and WAN

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an IT and business process services company providing digital strategy, consulting, enterprise modernization, cloud and more for clients globally.