Role of a technical analyst involves strategic design, aligning business requirements with system and technical requirements. Experience as an RPA developer with UiPath, Automation Anywhere, or Microsoft is considered an advantage.

Roles & Responsibilities

• Conduct end-user training workshops
• Create knowledge articles for the team
• Participate in client engagements and take ownership of domain solutioning
• Engage with stakeholders for requirement elicitation workshops
• Transform business pain points into requirements
• Develop business requirements documents, including non-functional aspects
• Produce process maps and perform gap analysis
• Document BRDs, FSDs, NFRs, and RTMs
• Self-motivated and proactive attitude
• Understand and document technical business needs
• Identify gaps, estimate requirements, and demonstrate use cases
• Configure products per business requirements
• Guide through training, testing, and issue resolution
• Format raw data for RPA platforms
• Resolve testing blockers with workarounds or fixes
• Collaborate with vendors for issue support
• Contribute to generic solution development for global use
• Liaise with Product and Service Managers for requirements documentation
• Bridge Business and technical teams to align developments with business needs
• Work with Solution Architects on proposed solutions
• Support Technical Delivery Team and UX in prototypes and change requests
• Attend prioritization meetings to manage Epics & User Stories backlog
• Lead joint sessions for user stories involving BA, Developers, and QA
• Triage BAU incidents with security-cleared personnel

Skill Set Required:

• Business Requirements Analysis
• Expertise in Use Cases, User Stories, Product Backlogs, MOSCOW Prioritization, Process Mapping, Screen Mock-ups, and Sprint Planning
• Proficiency in Agile and Waterfall methodologies
• Business-driven with excellent communication skills
• Familiar with RPA, JIRA, Confluence, and possesses strong process mapping skills with a solid understanding of BPM

Job Requirements:

Essential Skills

• Extensive experience as a Technical Business Analyst
• Strong public sector knowledge
• Excellent written, verbal, interpersonal communication, and consulting skills
• Proficient in RPA tools (Microsoft Power Platform, Blue Prism, UiPath, Automation Anywhere)
• Methodical with clear documentation abilities

Nice to Have

• Knowledge of other RPA and OCR tools
• Inquisitive mindset and understanding of business requirements
• DBS and BPSS clearance (to be completed by account upon resource identification)
• Experience working with multiple teams

Preferred Project Experience

Government

Defence

Banking

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an IT and business process services company providing digital strategy, consulting, enterprise modernization, cloud and more for clients globally.