Monitoring and Observability Engineer

As a Monitoring and Observability Specialist you will be responsible for overseeing and optimizing our monitoring and observability infrastructure, including tools like Splunk and Dynatrace. Your role will be crucial in ensuring the reliability, performance, and security of our systems and applications, enabling proactive identification and resolution of issues.

Key Responsibilities:
1. Tool Implementation and Configuration:
- Implement and configure monitoring and observability tools such as Splunk, Dynatrace, and other relevant solutions to provide comprehensive visibility into the performance and health of our systems.
- Customize monitoring dashboards and alerts to meet the specific needs of different teams and applications.

2. Performance Monitoring:
- Monitor the performance of systems, applications, and infrastructure components in real-time to identify bottlenecks, anomalies, and areas for optimization.
- Conduct performance analysis and capacity planning to ensure scalability and efficiency of our IT environment.

3. Incident Response and Troubleshooting:
- Proactively identify and respond to incidents and service disruptions by analyzing monitoring data and alerts.
- Collaborate with cross-functional teams to troubleshoot and resolve issues in a timely manner, minimizing impact on business operations.

4. Security Monitoring:
- Monitor security events and logs to detect and respond to security threats and vulnerabilities.
- Work closely with the cybersecurity team to ensure compliance with security policies and standards.

5. Documentation and Reporting:
- Maintain comprehensive documentation of monitoring configurations, processes, and procedures.
- Generate regular reports on system performance, availability, and reliability for stakeholders and management.

Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in implementing and managing monitoring and observability tools in an enterprise environment.
- Strong proficiency in Splunk, Dynatrace, and other monitoring tools, including dashboard creation, query optimization, and alert configuration.
- Solid understanding of IT infrastructure components, including networks, servers, databases, and cloud platforms.
- Experience with scripting and automation for monitoring tasks (e.g., Python, PowerShell).
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues under pressure.
- Strong communication and collaboration skills, with the ability to work effectively across teams and departments.

Preferred Skills:
- Certifications in relevant monitoring and observability tools (e.g., Splunk Certified Admin, Dynatrace Associate).
- Experience with log management and analysis tools (e.g., ELK Stack, Sumo Logic).
- Knowledge of DevOps practices and tools for continuous integration and deployment.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an IT and business process services company providing digital strategy, consulting, enterprise modernization, cloud and more for clients globally.