The Turn2Us Helpline: Support & Assistance For Those In Need

The Turn2us Helpline offers assistance for individuals who struggle with online access. They provide benefits calculations and grant searches over the phone. However, due to a high volume of calls, waiting times may be longer than usual. It is recommended to use their website for services like a Benefits Calculator or Grants Search if possible. The helpline is free, confidential, and independent, specifically designed for those who have difficulty using the internet. They offer support over the phone, complete online tools on behalf of callers, and send the results through mail, email, or text. Translation services are available for non-English speakers. The helpline can help with benefit calculations, grant searches, finding advisers for various issues, and provide web chat assistance. They cannot provide immediate funds, give benefits advice, offer emotional support, advocate for individuals, change benefit decisions, or advise on appeals. The helpline operates from 9:00 am to 5:00 pm on weekdays.They also offer a Text Relay service for the deaf or hard of hearing. You can also reach them through their contact form or by writing to their address in London.

Turn2us aims to ensure financial security for everyone. To achieve this, they offer support through the Benefits Calculator and Grants Search tools to help people discover the assistance they may be eligible for.