About the role

Looking to enhance your customer service skills? We are excited to welcome a motivated and proactive individual to our team as a CRM Manager at Tesco. Join us in this exceptional opportunity to contribute to our world-class organisation and drive improvements in our customer service operations.

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

You will be responsible for

• Manage and deliver online CRM programmes to acquire, retain and grow online customers to the defined Tesco Clubcard online CRM Strategy
• Execute and operate online CRM programmes successfully and effectively
• Optimise and track investment against performance across the Tesco Clubcard online CRM programme
• Build and deliver test and learn programmes to gain knowledge and insight to continuously improve our Tesco Clubcard online CRM strategy
• Measure the effectiveness of each programme and the impact to long term loyalty
• Work closely with key stakeholders to ensure the successful delivery of the Tesco Clubcard online CRM strategy and supporting the Marketplace proposition
• Forecasting and managing my budgets effectively, always being cost conscious
• Potential for line management responsibilities

You will need

• Proven experience in a customer service role, with a focus on CRM management.
• Comprehensive knowledge of customer service principles and practices.
• Exceptional analytical skills, with the ability to interpret complex data and draw actionable insights.
• Ambitious and self-motivated, with a proven ability to achieve targets and meet objectives.
• Strong communication and interpersonal skills, with the ability to build solid relationships with individuals both inside and outside of the organisation.
• Ability to thrive in a fast-paced, dynamic environment and successfully manage multiple priorities.
• Experience with CRM software and tools is highly desirable.

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What's in it for you

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome . We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern -combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.

Tesco is one of the world's largest retailers providing grocery home shopping, financial services, mobile and more across the UK. Over the years, Tesco has evolved from a modest market stall in London's East End to become a global retail powerhouse with a presence in numerous countries. The company's commitment to providing quality products at affordable prices has earned it a place at the forefront of the British retail industry.

Tesco operates a diverse range of stores, including hypermarkets, supermarkets, and convenience stores, catering to the diverse needs of its customers. In addition to groceries, Tesco offers clothing, electronics, household goods, and a variety of other products, making it a one-stop destination for shoppers.

Beyond its retail operations, Tesco has demonstrated a strong dedication to corporate responsibility and community engagement. It was the first retailer to sign the Armed Forces Covenant in 2014, exemplifying its commitment to supporting veterans and military personnel. Tesco actively participates in various social and environmental initiatives aimed at reducing its carbon footprint and contributing to a sustainable future.

As a major private sector employer in the UK, Tesco plays a pivotal role in the country's economy, providing job opportunities and career growth for a vast number of individuals. With its extensive reach and continued commitment to excellence, Tesco remains a cornerstone of British retail, serving as a trusted and reliable brand for generations of shoppers.