Description
Job Advert
Lancashire Constabulary's ICT Department is seeking a Client Support Officer to be based at Blackpool DHQ.
The purpose of this role is to deliver high quality provision of ICT customer support and service through repair and maintenance of ICT equipment, ensuring service delivery is aligned to operational and customer needs.
This is not a comprehensive list of all the tasks which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken.
- To provide 2nd line ICT support to the organisation.
- To be responsible for the maintenance, fault diagnosis, repairs and upgrades of ICT equipment and services across the Constabulary.
- To provide technical advice and support to customers, stakeholders, and ICT staff in order to maximise system performance and to facilitate the implementation of changes and new products / applications.
- To adhere to systems of internal control operating within Client Support, ensuring compliance with Constabulary policies and ICT National Standards.
- To contribute to the design, installation, and support of ICT systems, including the specification of equipment requirements.
- To ensure that systems, installations, and projects are recorded and mapped appropriately.
- To ensure the security of data and services against loss and inappropriate access, in consultation with the Technical Architect.
Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.
Further details of the requirements and duties of the post can be found on the attached Role Profile.
Please note, as a condition of your appointment you must undergo and pass RV vetting.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
THE CLOSING DATE FOR THIS VACANCY IS FRIDAY 2ND AUGUST 2024 AT 9AM.
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About Lancashire Constabulary
Lancashire Police serves and protects the communities of Lancashire against crime and anti-social behaviour, keeping the county's streets safe and feeling secure.